All custom orders are final. If the item is defective or damaged, please email sales@advertising-matters.com with a picture of the defective or damaged item. Please also include your order number, product item, quantity/size(s) in the email. If the item is deemed to be defective or damaged, a payment refund will be distributed back to the original form of payment. No exchanges will be allowed.
* Refunds will only be allowed up to 7 business days after the order was delivered. No refunds will be allowed after 7 business days of the expected delivery date.
For any further questions or concerns please call us at 817-244-0762 (8am-4pm CT, Monday through Friday) or email sales@advertising-matters.com.